Track your delivery
It’s easy to track your delivery online, and the website offers the same information visible to our Customer Service Team.
Three simple steps:
1. Sign in or register if you are a new user
2. Choose 'Orders & Deliveries'
3. Scroll to the list of orders and click the red order number to see the delivery status
Gas deliveries
When you place an order, the status of your delivery will be ‘Awaiting Schedule’. Between 3pm – 9pm on a working day, we will change its status to ‘Scheduled’, and you will see a note with an estimated arrival time and delivery date.
Equipment orders
Equipment is collected and delivered by UPS. For equipment orders, sign in to your BOC online account to get a link to UPS tracking.
Balloon Occasions
We do not provide a delivery tracking link for this product. However, you can still sign in to see if we’ve dispatched your order to the courier.
Gas and equipment orders
Your gas will be delivered by BOC, while your equipment by UPS, so you might receive these deliveries at different time. However, you will still be able to track each delivery online.
Delivery times
Orders placed before 3pm on a working day will typically be delivered the next working day. Please note, for a small number of customers, this may not be possible. Some special gases will have longer delivery times. When ordering online, your delivery date is in the checkout and on your order confirmation email.
During checkout online, you have the ability to choose your preferred delivery date.
Delivery charges
Sureserve (dispense gas) delivery charges
Drinks dispense gas delivery is free if your delivered order value is for £40 ex VAT or more. Deliveries with an order value of less than £40 ex VAT are charged at £20 ex VAT per delivery.
All other cylinder gas delivery charges
Our standard cylinder delivery charge is £74.95 + VAT.
Equipment delivery charges
Delivery is free of charge if you spend over £50 + VAT, and standard delivery is £5 + VAT.
Proof of delivery notes
When you need copies of proof of delivery notes, please follow these three simple steps:
1. Sign in or register if you are a new user
2. Choose 'Orders & Deliveries'
3. Scroll to the list of orders and click the red link 'Show documents' under 'Related Documents'
Where we don't deliver
We don't currently delivery outside the UK. We only deliver to most addresses with a mainland UK Postcode. Due to potentially hazardous properties, we can't deliver some gases to residential addresses. During checkout, we will validate your address, and we will inform you of any restrictions that may apply.
For deliveries to the Republic of Ireland, please use our Irish website. For deliveries on an Island, please order with your local agent. See the table below for a list of contact numbers:
| Location | Agent name | Postcode | Telephone number |
|---|---|---|---|
| Shetlands | SBS Logistics Ltd | ZE1 0PY | 01595 696419 |
| Orkney | Streamline Shipping Group | KW15 1RE | 01856 873658 |
| Isle of Wight | Steve Porter Transport | PO31 8PB | 0845 680 2000 (Option 6) |
| Isle Of Man | Island Express Limited | IM2 2QS | 01624 661000 |
| Jersey | Norman Ltd | JE2 7GR | 01534 883462 |
| Stornaway | Gael Force Marine Equipment Ltd | HS1 2RD | 01851 705540 |
| Benbecula | Westside Motors | H57 5LA | 01870 602191 |
| Guernsey | Bougourd & Harry Ltd | GY3 5TF | 01481 245911 |
| Isles of Scilly | Sibleys Fuel & Marine Services | TR21 0JY | 01720 422431 |
| Islay | B Mundell Ltd | PA46 7RB | 01496 840273 |
Emergency deliveries
To arrange an emergency delivery, please call customer services on 0800 111 333. There will be a greater chance of securing an emergency delivery if you place an order by 3pm. This service is not available for customers purchasing made-to-order products. Please note, an emergency delivery is not always possible due to geographical restrictions and you might incur additional charges for this service.
Rearrange delivery
Our team will rearrange your gas delivery for the next available delivery day we are in your area. If you have not received a call, then please chat live to our support team between 9am - 5pm or call us on 0800 111 333.
In the event of unsuccessful equipment delivery attempt, chat live to our support team between 9am - 5pm or call us on 0800 111 333.
Add an address to your online account
To add a new delivery address to your online account to place orders and see information for another location, please sign in here, select ‘Add an Account/Upgrade Access’ and follow the on screen instructions.
Click & Collect
Place a Click & Collect order in three simple steps:
1. Sign in or register if you are a new user
2. Browse our catalogue or add products from your online account
3. During checkout choose the Gas & Gear store you want to collect from and place an order
Please note, Click & Collect service is not currently available from our Agent network.
Collection information
The Gas & Gear store Manager will call or email you once your order is ready to collect. If you need it urgently, please call the Gas & Gear store to confirm when you can collect it. Collecting equipment is free, and there is a £16.99 + VAT charge when you collect gas cylinders.
If you would like someone else to collect the order on your behalf, they will need to bring the sales order number, account number and a copy of your confirmation email (phone copy or printed copy).
Click & Collect orders will be reserved for 3 working days from your available collection date. After 3 working days, Gas & Gear Manager will contact you. Requests for cancellation will be subject to the BOC Returns Policy. If you still fail to collect your order by the agreed date, we will cancel your order, and we reserve the right to charge an admin fee.
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9am to 5pm Monday to Friday
