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[ Delivery & Collection FAQs Getting Started My Account Delivery & Collection Questions About Delivery & Collection Delivery Gas cut-off time: 12 am We need to get your order order before 12 on the business day before delivery. Our estimated delivery date when ordering is based on delivery schedule, etc. May be subject to change depending on availability of product and type of product. Delivery Equipment cut-off time: 12 am. For orders made no later than 14:00 Monday-Friday, in-store products will be shipped the same day from our warehouse. Find out more in our FAQs below. Questions About Delivery & Collection What are your delivery options and charges? How do I check the delivery status of my order? How do I change or update my delivery details online? Do you deliver outside of mainland SE, NO, DK? How can I arrange an emergency delivery? I missed the delivery of my order, how can I arrange re-delivery? Can I collect an order? An item is missing from my order, what should I do? 1. What are your delivery options and charges? Industrial gas cylinder delivery . Orders placed before 12 am on a working day will be delivered the next delivery day, subject to Linde delivery schedule in the area. Delivery charges will apply which cover both delivery and collection of empties. Special gas cylinder delivery Special gases that are available to order online will be delivered the next delivery day, subject to Linde delivery schedule in the area, when orders are placed before 12 am on a working day. NOTE! Other special gases are made to order and have 1-2 weeks, lead time. Please contact our Special gas team on 019-27 61 10 for more information. Delivery charges will apply which cover both delivery and collection of empties. Equipment & safety products delivery Orders placed online will normally be delivered to you the next day. This delivery time applies to orders placed on Monday to Thursday before 2 pm. Orders outside these times and on bank holidays may take longer. 2. How do I check the delivery status of my order? You can check the delivery status of your order online through the Order History page this also provides the details of when an order was delivered. 3. How do I change or update my delivery details online? If you need to update your delivery details, please log in to your account, go to "My profile", click on "Delivery details" tab. As the tab opens, you will see the option of adding new delivery address or setting the delivery addresses as default option (while ordering). Alternatively, send a request to our Customer Service team by completing our enquiry form . 4. Do you deliver outside of mainland SE, NO, DK? We are now able to deliver to addresses with a SE/NO/DK/FI/LT/LV/EE postcodes. 5. How can I arrange an emergency delivery? Call Gas Order on +354 577 3000. Linde does not guarantee emergency delivery, however will make all reasonable endeavors to ensure your continuity of supply. Linde reserves to the right to charge appropriately. There will be a greater chance of securing a next working day delivery if you place an order by 12 am, although please be aware that geographical restrictions will apply in locations that are a significant distance from a Linde site, and while we will make every effort to ensure your supply, next working day delivery is not always possible to secure. Next working day delivery cannot be arranged for made-to-order products. The delivery time will be quoted at the time of order. 6. I missed the delivery of my order, how can I arrange re-delivery? Equipment and Accessories In the event of an unsuccessful delivery, please contact us on 08-706 95 88 to rearrange delivery. Gas Our team will rearrange the delivery for the next available delivery day in your area. If you have not received a call, then please contact us on +354 577 3000. 7. Can I collect an order? We don't currently offer Click & Collect from online orders. Not all our products are available to buy in store. You can find your nearest outlets using Store Finder . You will then need to contact the store direct to check availability for collection. 8. An item is missing from my order, what should I do Check your order, it may be a split delivery otherwise contact our customer service team on +354 577 3000 and have your order reference number to hand. Orders Payments & Charges Returns & Refunds Mobile App Technical Contact Email us Telephone Numbers Store Finder FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Technical Contact Contact Telephone Numbers Delivery & Collection Delivery Gas cut-off time: 12 am We need to get your order order before 12 on the business day before delivery. Our estimated delivery date when ordering is based on delivery schedule, etc. May be subject to change depending on availability of product and type of product. Delivery Equipment cut-off time: 12 am. For orders made no later than 14:00 Monday-Friday, in-store products will be shipped the same day from our warehouse. Find out more in our FAQs below. Questions About Delivery & Collection What are your delivery options and charges? Informing deviations in delivery (Sparkling water) How do I check the delivery status of my order? How do I change or update my delivery details online? Do you deliver outside of IS? How can I arrange an emergency delivery? I missed the delivery of my order, how can I arrange re-delivery? Can I collect an order? An item is missing from my order, what should I do? 1. What are your delivery options and charges? Industrial gas cylinder delivery Linde use our own vehicle fleet to deliver your gas cylinders. Orders placed before 12 am on a working day will be delivered the next delivery day, subject to Linde delivery schedule in the area. Delivery charges will apply which cover both delivery and collection of empties. Special gas cylinder delivery You can't order bespoke special gas mixtures online, for all queries relating to special gas mixtures contact our speciality gases team on +354 577 3000, or use our form to send us your requirements. Equipment & safety products delivery Orders placed online will normally be delivered to you the next day. This delivery time applies to orders placed on Monday to Thursday before 2 pm. Orders outside these times and on bank holidays may take longer. NOTE! Informing deviations in delivery (Sparkling water) All deviations on any goods delivered to you must be informed to Linde (former AGA) within five working days of the delivery. If deviations are informed later than five working days after the delivery, Linde will not accept any deviation on delivered goods. 2. How do I check the delivery status of my order? You can check the delivery status of your order online through the Order History. 3. How do I change or update my delivery details online? If you need to update your delivery details, please log in to your account, go to "My profile", click on "Delivery details" tab. As the tab opens, you will see the option of adding new delivery address or setting the delivery addresses as default option (while ordering). Or send a request to our Customer Service team by email: sala.is@linde.com . 4. Do you deliver outside of IS? We are only able to deliver to addresses with a IS/SE/NO/ DK/FI/LV/LT/EE postcodes. 5. How can I arrange an emergency delivery? Call Gas Order on +354 577 3000. Linde does not guarantee emergency delivery however will make all reasonable endeavors to ensure your continuity of supply. Linde reserves to the right to charge appropriately. There will be a greater chance of securing a next working day delivery if you place an order by 12 am, although please be aware that geographical restrictions will apply in locations that are a significant distance from a Linde site, and while we will make every effort to ensure your supply, next working day delivery is not always possible to secure. Next working day delivery cannot be arranged for made-to-order products. The delivery time will be quoted at the time of order. 6. I missed the delivery of my order, how can I arrange re-delivery? Equipment and Accessories In the event of unsuccessful deliveries, please contact us on +354 577 3000 to rearrange delivery. Gas Our team will rearrange the delivery for the next available delivery day in your area. If you have not received a call, then please contact us on +354 577 3000. 7. Can I collect an order? Equipment and Accessories We don't currently offer Click & Collect from online orders. Not all our products are available to buy in store. You can find your nearest outlets using Store Finder . You will then need to contact the store direct to check availability for collection. 8. An item is missing from my order, what should I do? Check your order, it may be a split delivery otherwise contact our customer service team on +354 577 3000 and have your order reference number to hand. ]

[ Help & Support FAQs Getting Started My Account Delivery & Collection Orders Payments & Charges Returns & Refunds Mobile App Mobile App An easy way to re-order your gas. Download the Linde shop mobile app and benefit from the “scan to re-order” function, allowing you to re-order your gas by simply scanning a barcode. • Step 1 Download the Linde shop app • Step 2 Sign in with your Linde shop registered email and password. Forgotten your password? If you don't have Linde shop account Register now! • Step 3 Open the app, select Norwegian store and click “Done”.You are then ready to browse. Questions about the mobile app How do I download the app? Can anyone download the app? How do I use the cylinder scanning feature? What other features does the app have? How do I place an order? What version Android do I need to be able to download the Linde shop app? Is the app available in all countries? What should I do if I change my mobile phone? How can I cancel/remove the app? 1. How do I download the app? For Android phones, go to the Google Play Store, and search for Linde shop. Click on the “AGA shop” app and download it. Unfortunately, the app for the Apple users is still not available. Coming soon… 2. Can anyone download the app? Anyone can download the app, but to be able to view your account and place orders, you will need to be an Linde customer. If you already have a registered email and password for Linde shop, you can use the same credentials on the app. If you are not an Linde shop customer yet, you can register now on this site, or on the app. 3. How do I use the cylinder scanning feature? Press the “scanner” button along the top of the app. If you have not already signed in, you will be asked to now. The camera feature will then be enabled on your phone. Position the red vertical line shown on screen on the barcode on the cylinder you wish to reorder The barcode will automatically be scanned, and the cylinder will be placed in your shopping cart. You can then either scan another cylinder or go to your shopping cart and finalize the order. 4. What other features does the app have? The app has all the same features as this site with the added feature of cylinder scanning. 5. How do I place an order? Browse through the catalogue, search for a product, or scan a gas cylinder. Place the items in your shopping cart, then continue to checkout. You can edit your delivery details, purchase order number, and payment details before placing the order. 6. What version of Android do I need to be able to download Linde shop app? For Androids, you will need version 4.3.1 and higher (version 4.3.1 was released 24/07/13) 7. Is the app available in all countries? When you download the app, the app store will automatically detect what country you are in and will download the correct app for your location. When you first open the app, you will need to choose the country. 8. What should I do if I change my mobile phone? You can simply download the app again to your new phone, use your usual login details and continue using the app as before. 9. How can I cancel/remove the app? Please see the instructions for your mobile device on how to delete an app. Download Linde shop app from here: härifrån: Technical Contact Email us Contact Telephone Numbers Store Finder FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Mobile App Technical Contact Email us Contact Telephone Numbers Mobile App An easy way to re-order your gas. Download the Linde shop mobile app and benefit from the “scan to re-order” function, allowing you to re-order your gas by simply scanning a barcode. • Step 1 Download the Linde shop app • Step 2 Open the app, select Swedish store and click “Done”. You are then ready to browse. • Do not have an account yet? Have your invoice number/delivery note number and customer number at hand, click on "register now" below and create your new account. Register now! • Step 3 Sign in with your Linde shop registered username and password. Questions about the mobile app How do I download the app? Can anyone download the app? How do I use the cylinder scanning feature? What other features does the app have? How do I place an order? What version Android do I need to be able to download the Linde shop app? Is the app available in all countries? What should I do if I change my mobile phone? How can I cancel/remove the app? 1. How do I download the app? For Android phones, go to the Google Play Store, and search for Linde shop. Click on the “Linde shop” app and download it. For Apple, please go to app store and search for Linde shop app. 2. Can anyone download the app? Anyone can download the app, but to be able to view your account and place orders, you will need to be a Linde customer. If you already have a registered username and password for Linde shop, you can use the same credentials on the app. If you are not an Linde shop customer yet, you can register now on this site, or on the app. 3. How do I use the cylinder scanning feature? If you have not already signed in, you will be asked to now. The camera feature will then be enabled on your phone. Position the red vertical line shown on screen, on the barcode of the cylinder you wish to reorder. The barcode will automatically be scanned, and the cylinder will be placed in your shopping cart. You can then either scan another cylinder or go to your shopping cart and finalize the order. 4. What other features does the app have? The app has all the same features as this site with the added feature of cylinder scanning & Scan to report. 5. How do I place an order? Browse through the catalogue, search for a product, or scan a gas cylinder. Place the items in your shopping cart, then continue to checkout. You can edit your delivery details, purchase order number, and payment details before placing the order. 6. What version of Android do I need to be able to download Linde shop app? For Androids, you will need version 3.1.15 and higher (version 3.1.15 was released 04/02/19) 7. Is the app available in all countries? When you download the app, the app store will automatically detect what country you are in and will download the correct app for your location. When you first open the app, you will need to choose the country. 8. What should I do if I change my mobile phone? You can simply download the app again to your new phone, use your usual login details and continue using the app as before. 9. How can I cancel/remove the app? Please see the instructions for your mobile device on how to delete an app. Download Linde shop app from here: ]

[ Managing My Account FAQs Getting Started My Account Questions About Managing My Account Can I change the email address I sign in with? How do I change my password? I've forgotten my password How do I change or update my contact details? How can I close my account? Why is my account on order block? My account has been locked, what should I do? How do I change my access rights for my online account? Questions About Downloading Documents How do I find and see my previous order/delivery reference? How do I download a Proof of Delivery (POD)? Can I change the email address I sign in with? Unfortunately, you're unable to change the email address you have registered with. If you have changed e-mail address we recommend that you register a new user with your new e-mail address. If you forget your account email address you can click “Forgotten Password?” and then enter username. You will receive an email to your registered email address that will allow you to reset your password. How do I change my password? Your password can be changed in your account profile once you've logged in. To do this select the ' My Account ' icon, then go to 'My Account Profile', then select 'Show More My Account Profile Options' and select 'Contact Information'. You will then need to click the 'Change Password' button. I've forgotten my password If you have forgotten your password you can use the 'forgotten your password' link in the 'Sign In/Register' screen to reset your password. You will receive an email allowing you to reset your password for your registered email address. Alternatively, link straight through to reset your password here . How do I change or update my contact details? Your contact details can be changed in your account profile once you've logged in. To do this select the 'My Account' icon, then go to 'My Account Profile', 'Show More My Account Profile Options' and select 'Contact Information'. You will then need to select 'Edit contact details'. Alternatively link straight through to your account profile here. How can I close my account? To close your account, you need to contact our Customer Service by calling XXXX. Why is my account blocked from ordering? Your account could be blocked from ordering for several reasons: e.g. if you have not paid your invoices or exceeded your credit limit. Please contact Customer Services team by calling +354 577 3000 and they will be happy to help. My account has been locked, what should I do? Your access to Linde online Shop will be automatically locked if you exceed 10 failed attempts when entering your log in details. If you are locked out, you need to contact our Customer Service team by calling +354 577 3000 and they will be happy to help. How do I change my access rights for my online account? To view your “Online Service” for your account, you need to go to “Online Service” once you've logged in. To do this select the “My Account”, then go to 'My Account Profile', and select “Online Service”. You can see which one you have access to and which one you can request access to. Request and then save. Questions About Downloading Documents How do I find, see and download an invoice? Click on 'My Account' in the top navigation, then click on ‘Show More My Account Options’ and then ‘Invoices’. You can search for a particular invoice in the 'Search by reference number' box. You can also filter your search results by payer and invoice account, payment status, as well as by date. Once you have found the invoice you wish to download, click on the 'Show documents' button. A popup will appear to show you details of that document. Click on the ‘Download’ link for document number that you wish to view, and that invoice will open for you. How do I find and see my previous order/delivery reference? To see all your previous orders/deliveries, you need to go to “My Account” and then “Order Tracking”. Select actual delivery address, if you have more than one. In “Filter & Search” you can select period, order status and order type to find a specific order/delivery. Then select which one you like to see, and then it shows what was included to specific order/delivery. Delivery & Collection Orders Payment & Charges Returns & Refunds Mobile App Technical Contact Email us Telephone Numbers Store Finder FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Technical Contact Contact Telephone Numbers Questions About Managing My Account Can I change the username I sign in with? How do I change my password? I've forgotten my password How do I change or update my contact details? How can I close my account? Why is my account on order block? My account has been locked, what should I do? How do I change my access rights for my online account? Questions About Downloading Documents How do I find, see and download an invoice? How do I find and see my previous order/delivery reference? Can I change the username I sign in with? Unfortunately, you're unable to change the username you have registered with. If you have registered with your email address and now you changed e-mail address we recommend you to register a new user with your new e-mail address. If you forget your account username you can click “Forgotten username?” and then enter your email address. You will receive an email with your username to your registered email address. . How do I change my password? Your password can be changed in your account profile once you've logged in. To do this select the ' My Account ' icon, then go to 'My Profile', and select 'Contact Information'. You will then need to click the 'Change Password' button. I've forgotten my password If you have forgotten your password you can use the 'Forgotten your password' link in the 'Sign In/Register' screen to reset your password. You will receive an email allowing you to reset your password for your registered email address. Alternatively, link straight through to reset your password here . How do I change or update my contact details? Your contact details can be changed in your account profile once you've logged in. To do this select the 'My Account' icon, then go to 'My Account Profile', 'Show More My Account Profile Options' and select 'Contact Information'. You will then need to select 'Edit contact details'. Alternatively link straight through to your account profile here. How can I close my account? To close your account, you need to contact us by email ren.shop@linde.com Why is my account on order block? Your account could be blocked from ordering for several reasons: e.g. if you have not paid your invoices or exceeded your credit limit. Please contact Customer Services team by calling +354 577 3000 and they will be happy to help. My account has been locked, what should I do? If your account is disabled. Please click on the link in the message, that comes up on Sign In page, there you will be able to re-activate your account by providing your username. Alternatively, contact us on email ren.shop@linde.com, we will be happy to help you. How do I see and change my Online Service for my online account? To view your “Online Service” for your account, you need to go to “Online Service” once you've logged in. To do this select the “My Account”, then go to 'My Profile', and select “Online Services”. You can see which one you have access to and which one you can request access to. Request and then save. Questions About Downloading Documents How do I find, see and download an invoice? Click on 'My Account' in the top navigation, then click on 'Invoices' on the left hand side. You can search for a particular invoice in the 'Search by reference number' box. Or you can filter your search results by payer and invoice account, payment status, as well as by date. Once you have found the invoice you wish to download, click on the 'View documents' button. A popup will appear to show you details of that document. Click on the document number that you wish to view, and that invoice will open for you. How do I find and see my previous order/delivery reference? Click on 'My Account' in the top navigation, then click on 'Order history' on the left hand side. You can search for a particular 'Your ref / PO' in the 'Search by' box. Or you can filter your search results by account, status, category, as well as by date. Once you have found the PO you wish to download, click on the 'View documents' button. A popup will appear to show you details of that document. Click on the document number that you wish to view, and that document will open for you. ]

[ Security Statement på svenska Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet. We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us through the Enquiry form and other forms used through the Website. SSL works by using a private key to encrypt data that's transferred over the SSL connection. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key. However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us. Questions regarding this policy should be directed to custserv@boc.com . We reserve the right to modify this policy effective seven (7) days after the posting of the revised policy. Accessibility Promotional Terms Welcome Offers Loyalty Offers Other Offers Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Promotional Terms Welcome Offers Loyalty Offers Other Offers We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet. We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us through the Enquiry form and other forms used through the Website. SSL works by using a private key to encrypt data that's transferred over the SSL connection. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key. However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us. Questions regarding this policy should be directed to custserv@boc.com . We reserve the right to modify this policy effective seven (7) days after the posting of the revised policy. ]

[ Payment & Charges FAQs Getting started My Account Delivery & Collection Orders Payment & Charges Questions about Payment What happens if I don't pay my invoice on time? What are my payment terms? How do I sign up for eBilling? Questions about Charges Why do I need to pay rental on cylinders? 1. What happens if I don't pay my invoice on time? As a registered user with an existing Linde account, any orders online will be added to your account and payable in accordance with your payment terms. If you do not pay your bills on time this may affect your ability to order or receive products from us. It is therefore very important that if you are unable to pay for any reason you need to contact Customer Services on +354 577 3000 to discuss the matter. 2. What are my payment terms? Terms of Payment are stated in the price list, at any time being, provided by Linde. This also shows the billing-, delay and claim fees applied by Linde, as well as interest on late payment. 3. How do I sign up for eBilling? Contact our customer service via phone number: +354 577 3000 or mail: sala.is@linde.com and provide your name and customer number together with e-mail address that you would like e-invoice to be sent to. Questions about charges 1. Why do I need to pay rental on cylinders? Rental charges cover the maintenance and replenishment of our cylinder stocks, helping us to ensure you are supplied with cylinders that are safe, reliable and fit the purpose of containing gas. We test our cylinders regularly and replace those that have reached the end of serviceable life with new stock, and we continue to invest in development of different cylinder types to meet your supply needs. Returns & Refunds Mobile App Technical Contact Email us Telephone Numbers Store Finder FAQs Getting started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Technical Contact Telephone numbers Questions about Payment What happens if I don't pay my invoice on time? What are my payment terms? How do I sign up for eBilling? Questions about charges Why do I need to pay rental on cylinders? 1. What happens if I don't pay my invoice on time? As a registered user, with an existing Linde account, any order online will be added to your account, in accordance with your payment terms. If you do not pay your bills on time, it may affect your ability to order or receive products from us. Therefore, it is very important, that if you are unable to pay for any reason, you need to contact Customer Services on +354 577 3000 to discuss the matter. 2. What are my payment terms? Terms of payments are stated in the price list, at any time being, provided by Linde. This also shows the billing-, delay and claim fees applied by Linde, as well as interest on late payment. 3. How do I sign up for eBilling? Contact our customer service via phone number: +354 577 3000 or mail: sala.is@linde.com and provide your name and customer number together with e-mail address that you would like e-invoice to be sent to. Questions about Charges 1. Why do I need to pay rental on cylinders? Rental charges cover the maintenance and replenishment of our cylinder stocks, helping us to ensure you are supplied with cylinders that are safe, reliable and fit the purpoase of containing gas. We test our cylinders regularly and replace those that have reached the end of serviceable life with new stock, and we continue to invest in development of different cylinder types to meet your supply needs. ]

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[ Legal Statements på svenska Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Promotional Terms Welcome Offers Loyalty Offers Other Offers Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Promotional Terms Welcome Offers Loyalty Offers Other Offers Legal Terms of Sale See more Website Terms of Use See more Cookies Policy See more Privacy Policy See more Security Statement See more Accessibility See more Promotional Terms Welcome Offers See more Loyalty Offers See more Other Offers See more ]

[ Försäljningsställen Kom igång Mitt konto Frakt och leveranser Beställningar Betalningar Returer och återbetalning Mobile App Teknik Kontakt Email us Telefon nummer Försäljningsställen FAQs Kom igång Mitt konto Frakt och leveranser Beställningar Betalningar Returer och återbetalning Mobil App Teknik Contact Email us Telefon nummer Försäljningsställen Välkommen att söka AGAs försäljningsställen. Skriv in ditt sökord (stad eller postnummer). Du kan begränsa din sökning till fågelvägen eller ett sökbegrepp. I nästa steg får du detaljerad information om AGAs försäljningsställe med karta och ruttplanering. Sök försäljningsställe i Sverige ]

[ Orders FAQs Orders Questions About Orders Can I repeat an existing order? Why can't I place any orders? How do I change or cancel an order? Can I buy in-store? Can I view orders and deliveries for orders placed over the phone or in-store? Questions About Ordering Gas & Cylinders Why is there a restriction placed on some gas products and how can they be removed? How do I order a special gas mixture online? Can I buy a cylinder from Linde? Will Linde fill my cylinder? My cylinder holdings are wrong, what do I need to do to correct them? How do I place an order for collection-only for my empty cylinders online? How can I view the serial numbers of the cylinders I have on site? How do I report lost or stolen cylinders? 1. Can I repeat an existing order? You can repeat an existing order by locating the order from the orders and deliveries page, and then selecting the repeat order button. 2. Why can't I place any orders? You may not be able to place orders for several reasons: You may not have the access rights to place orders online. If you have exceeded your credit limit. If during checkout your order takes you over your credit limit the order will be put on hold and you will be notified on the acknowledgement page and you will be contacted by customer services. Please call the customer service team on +47 815 32 880 who will be happy to help. 3. How do I change or cancel an order? Contact our customer service team by calling +47 815 32 880 to change or amend your order. If orders are for next day delivery you should contact us by 12:00. Please have your order reference number to hand when making any enquiries. 4. Can I buy in-store? Not all our products are available to buy in store. You can find your nearest outlets using Store Finder . You will then need to contact the store direct to check availability. 5. Can I view orders and deliveries for orders placed over the phone or in-store? Yes, your entire order and delivery history is available online regardless of how you placed the order. Also any repeat orders, where you have previously placed them over the phone can now be made easily online using the repeat order feature that enables you to add line items to your shopping cart from an existing order. To view your order history select My Account, then Orders and Deliveries where you can search through your historical records using either your Linde order reference number, delivery note reference or your PO or reference number. Questions About Ordering Gas & Cylinders 1. Why is there a restriction placed on some gas products and how can they be removed? Some gas products are subject to restrictions due to potentially hazardous properties and require your delivery address to have appropriate verification checks. Once these have been conducted your delivery address will be released to accept these products. Products subject to restrictions will be highlighted in the catalogue and during checkout your delivery address will be validated and you will be informed of any restrictions that may apply. To discuss these restrictions contact customer services on +354 577 3000. 2. How do I order a special gas mixture online? You can't order bespoke special gas mixtures online, for all queries relating to special gas mixtures contact our speciality gases team on +354 577 3000 , or use our form to send us your requirements. 3. Can I buy a cylinder from Linde? Linde only supply our cylinders on a rental basis, enabling us to maintain cylinders with regular testing and ensure they are safe and fit for use. Additionally, to maintain high standards, we will not exchange a Linde cylinder unless it has been issued through an authorised Linde outlet. Any cylinder which does not meet our safety standards will be removed from circulation and safely disposed of. 4. Will Linde fill my cylinder? As Linde does not have a historical record of your cylinder contents, testing or age, we will not fill non-Linde gas cylinders. 5. My cylinder holdings are wrong, what do I need to do to correct them? If you have returned cylinders but are being charged for them beyond the month of return, you should contact our customer service team on +47 815 32 880. We will need to confirm that the cylinders were returned to the same location and on the same account number to which they were supplied. If this is not the case we will need to amend our records. Please have your returns note number ready when you call our customer service centre to amend your records. 6. How do I place an order for collection-only for my empty cylinders online? To place an empty-only order you can go to cylinder holdings, and enter your return quantities for your selected delivery address and proceed to checkout from there. Alternatively you can browse the catalogue and locate the product and create a return from there. 7. How can I view the serial numbers of the cylinders I have on site? Click on My Account in the top navigation, then click on 'Cylinder Holdings' on the left hand side. Click on the barcode symbol to view a pop up showing the serial numbers of the cylinders you hold. In addition you can click on the 'Download holdings report' to download an excel sheet showing you the serial numbers for all cylinders on site. For additional accounts, use the drop down box to select the correct address and click 'Download holding report'. 8. How do I report lost or stolen cylinders? Please contact our customer service team on +354 577 3000, or email us using the contact form. My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Mobile App Technical Contact Email us Telephone Numbers Store Finder FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Technical Contact Contact Telephone Numbers Questions About Orders Can I repeat an existing order? Why can't I place any orders? How do I change or cancel an order? Can I buy in-store? Can I view orders and deliveries for orders placed over the phone or in-store? Questions About Ordering Gas & Cylinders Why is there a restriction placed on some gas products and how can they be removed? How do I order a special gas mixture online? Can I buy a cylinder from Linde? Will Linde fill my cylinder? My cylinder holdings are wrong, what do I need to do to correct them? How do I place an order for collection-only for my empty cylinders online? How can I view the serial numbers of the cylinders I have on site? How do I report lost or stolen cylinders? 1. Can I repeat an existing order? You can repeat an existing order by locating the order from the "order history" page, and then selecting the repeat order button. Alternatively, you may set up a recurring order, from "My account", that would be placed for you automatically on chosen frequency. 2. Why can't I place any orders? You may not be able to place orders for several reasons: You may not have the access rights to place orders online. If you have exceeded your credit limit. Please call the customer service team: +354 577 3000, who will be happy to help. 3. How do I change or cancel an order? Contact our customer service team by calling +354 577 3000 to change or amend your order. If orders are for next day delivery you should contact us by 5pm. Please have your order reference number at hand when making any enquiries. 4. Can I buy in-store? Not all our products are available to buy in store. You can find your nearest outlets using Store Finder. You will then need to contact the store direct to check availability. 5. Can I view orders and deliveries for orders placed over the phone or in-store? Yes, your entire order history is available online regardless of how you placed the order. Also any repeat orders, where you have previously placed them over the phone can now be made easily online using the repeat order feature that enables you to add line items to your shopping cart from an existing order. To view your order history select My Account, then "Order history" where you can search through your historical records using either your Linde order reference number, delivery note reference or your PO or reference number. Questions About Ordering Gas & Cylinders 1. Why is there a restriction placed on some gas products and how can they be removed? Some gas products are subject to restrictions due to potentially hazardous properties and require your delivery address to have appropriate verification checks. Once these have been conducted your delivery address will be released to accept these products. Products subject to restrictions will be highlighted in the catalogue and during checkout your delivery address will be validated and you will be informed of any restrictions that may apply. To discuss these restrictions contact customer services on +354 577 3000 2. How do I order a special gas mixture online? You can't order bespoke special gas mixtures online, for all queries relating to special gas mixtures contact our speciality gases team on +354 577 3000, or use our form to send us your requirements. 3. Can I buy a cylinder from Linde? Linde only supply our cylinders on a rental basis, enabling us to maintain cylinders with regular testing and ensure they are safe and fit for use. Additionally, to maintain high standards, we will not exchange a Linde cylinder unless it has been issued through an authorised Linde outlet. Any cylinder which does not meet our safety standards will be removed from circulation and safely disposed of. 4. Will Linde fill my cylinder? As Linde does not have a historical record of your cylinder contents, testing or age, we will only fill non-Linde gas cylinders if we can confirm that it's safe to do so. 5. My cylinder holdings are wrong, what do I need to do to correct them? If you have returned cylinders but are being charged for them beyond the month of return, you should contact our customer service team on +354 577 3000 We will need to confirm that the cylinders were returned to the same location and on the same account number to which they were supplied. If this is not the case we will need to amend our records. Please have your returns note number ready when you call our customer service centre to amend your records. 6. How do I place an order for collection-only for my empty cylinders online? To place an empty-only order you can go to cylinder holdings, and enter your return quantities for your selected delivery address and proceed to checkout from there. Alternatively you can browse the catalogue, under the "Industrial gas" category, please click on "Pickup gas cylinders". 7. How can I view the serial numbers of the cylinders I have on site? Click on My Account in the top navigation, then click on 'Cylinder Holdings' on the left hand side. Click on the barcode symbol to view a pop up showing the serial numbers of the cylinders you hold. In addition you can click on the 'Download holdings report' to download an excel sheet showing you the serial numbers for all cylinders on site. For additional accounts, use the drop down box to select the correct address and click 'Download holding report'. 8. How do I report lost or stolen cylinders? Please contact our customer service team on phone number +354 577 3000, or email us using the contact form. ]

[ Questions about returns & refunds FAQs Getting Started My Account Delivery & Collection Orders Payments & Charges Returns & Refunds Questions about returns & refunds How do I return an order? What is your refund policy? I have received an incorrect product in my order, what should I do? How can I return faulty items/cylinders? 1. How do I return an order? To return an order contact Customer Services by calling +354 577 3000 and they will be able to advise you further. 2. What is your refund policy? The buyer may claim that delivered gas or dry ice is wrong, only if he has announced this to Linde without delay after he or she has noticed or should have noticed the defect. The complaint must contain a description of how the defect is expressed. If the buyer not claim refund within one (1) year of delivery, he loses the right to claim refund due to the defect. If the buyer claim refund and there is no defect that Linde Gas ehf is responsible for, Linde is entitled to compensation for the work and the costs that the complaint caused Linde Gas ehf. 3. I have received an incorrect product in my order, what should I do? Contact Customer Service on +354 577 3000 and have your order reference number to hand. 4. How can I return faulty items/cylinders? Contact Customer Service on +354 577 3000 and have your order reference number to hand. Technical FAQs Getting Started My Account Delivery & Collection Orders Payments Returns & Refunds Technical Contact Contact telephone numbers Questions about Returns & Refunds How do I return an order? What is your refund policy? I have received an incorrect product in my order, what should I do? How can I return faulty items/cylinders? 1. How do I return an order? To return an order contact Customer Services by calling +354 577 3000and they will be able to advise you further. 2. What is your refund policy? The buyer may claim that delivered gas or dry ice is wrong, only if he has announced this to Linde without delay after he or she has noticed or should have noticed the defect. The complaint must contain a description of how the defect is expressed. If the buyer not claim refund within one (1) year of delivery, he loses the right to claim refund due to the defect. If the buyer claim refund and there is no defect that LindeGas AB is responsible for, Linde is entitled to compensation for the work and the costs that the complaint caused Linde Gas ehf. 3. I have received an incorrect product in my order, what should I do? Contact Customer Service on +354 577 3000 and have your order reference number to hand. 4. How can I return faulty items/cylinders? Contact Customer Service on +354 577 3000 and have your order reference number to hand. ]

[ Juridisk information Huvudkontor AGA Gas AB Agavägen 54 181 39 Lidingö Telefon +46 (0)8 731 18 00 Telefax +46 (0)8 731 10 80 E-post : healthcare@se.aga.com VAT nummer: SE663000058301 ]

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[ Promotional Terms på svenska Promotional Terms Welcome Offers Loyalty Offers Other Offers Other Offers Online single use 10% discount for BOC Welding Toolkit readers Online single use 10% discount for BOC Blog readers Online single use 10% discount for BOC Welding Toolkit readers BOC Limited (BOC) is offering a 10% discount via use of a valid promotional code (the Discount), on orders placed by new and existing customers (the Eligible Customers) ordering BOC products (including gases) available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of healthcare gases, healthcare products, Lincoln Invertec V160-T 2V, TIG Welder, and the rental of gas cylinders. The Offer is only available on Eligible Products listed online at www.boconlineshop.com. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is i) available in the UK (online only) from BOC at www.boconlineshop.com on and from 00:00 GMT 1 November 2016 until and including 23:59 GMT 31 March 2017; and ii) is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may only be used once online. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to selected Eligible Customers who download the BOC Welding Toolkit and receive subsequent emails. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here. BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC reserves the right to withdraw or amend the Offer at any time for any reason. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Online single use 10% discount for BOC Blog readers BOC Limited (BOC) is offering a 10% discount via use of a valid promotional code (the Discount), on orders placed by new and existing customers (the Eligible Customers) ordering BOC products (including gases) available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of healthcare gases, healthcare products, Lincoln Invertec V160-T 2V, TIG Welder, and the rental of gas cylinders. The Offer is only available on Eligible Products listed online at www.boconlineshop.com. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is i) available in the UK (online only) from BOC at www.boconlineshop.com on and from 00:00 GMT 19 January 2017 until and including 23:59 GMT 31 March 2017; and ii) is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may only be used once online. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to Eligible Customers in a BOC blog post published at http://boconlineblog.co.uk/. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here . BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC reserves the right to withdraw or amend the Offer at any time for any reason. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Statement Promotional Terms Welcome Offers Loyalty Offers Other Offers Other Offers Online single use 10% discount for BOC Welding Toolkit readers Online single use 10% discount for BOC Blog readers Online single use 10% discount for BOC Welding Toolkit readers BOC Limited (BOC) is offering a 10% discount via use of a valid promotional code (the Discount), on orders placed by new and existing customers (the Eligible Customers) ordering BOC products (including gases) available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of healthcare gases, healthcare products, Lincoln Invertec V160-T 2V, TIG Welder, and the rental of gas cylinders. The Offer is only available on Eligible Products listed online at www.boconlineshop.com. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is i) available in the UK (online only) from BOC at www.boconlineshop.com on and from 00:00 GMT 1 November 2016 until and including 23:59 GMT 31 March 2017; and ii) is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may only be used once online. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to selected Eligible Customers who download the BOC Welding Toolkit and receive subsequent emails. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here . BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC reserves the right to withdraw or amend the Offer at any time for any reason. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Online single use 10% discount for BOC Blog readers BOC Limited (BOC) is offering a 10% discount via use of a valid promotional code (the Discount), on orders placed by new and existing customers (the Eligible Customers) ordering BOC products (including gases) available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of healthcare gases, healthcare products, Lincoln Invertec V160-T 2V, TIG Welder, and the rental of gas cylinders. The Offer is only available on Eligible Products listed online at www.boconlineshop.com. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is i) available in the UK (online only) from BOC at www.boconlineshop.com on and from 00:00 GMT 19 January 2017 until and including 23:59 GMT 31 March 2017; and ii) is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may only be used once online. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to Eligible Customers in a BOC blog post published at http://boconlineblog.co.uk/. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here . BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC reserves the right to withdraw or amend the Offer at any time for any reason. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. ]

[ Promotional Terms på svenska Promotional Terms Welcome Offers Welcome Offers Online single use 10% promotional code included in welcome emails BOC Limited (BOC) is offering 10% discount with a valid promotional code (the Discount) on one online purchase of gas equipment and safety products (Eligible Products) (the Offer). The Offer excludes any gases (cylinders or otherwise) and healthcare products. The Offer is available in the UK (online only) from BOC at www.boconlineshop.com on and from 00:00 GMT 01 April 2016 until and including 23:59 GMT 31 December 2017 and is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, eligible customers must enter their personal promotion code at checkout. The Discount will be applied at checkout online. The Offer cannot be combined with any other promotion. The Discount will not be applied to purchases of Eligible Products made by BOC customers that have independently agreed prices for those Eligible Products. For information on BOC's shipping and delivery terms click here . BOC reserves the right not to apply discount where it suspects fraudulent use. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC reserves the right to withdraw or amend the Offer at any time, including in the event of fraudulent behaviour. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Promotional Terms Loyalty Offers Other Offers Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Statement Promotional Terms Welcome Offers Loyalty Offers Other Offers Welcome Offers Online single use 10% promotional code included in welcome emails BOC Limited (BOC) is offering 10% discount with a valid promotional code (the Discount) on one online purchase of gas equipment and safety products (Eligible Products) (the Offer). The Offer excludes any gases (cylinders or otherwise) and healthcare products. The Offer is available in the UK (online only) from BOC at www.boconlineshop.com on and from 00:00 GMT 01 April 2016 until and including 23:59 GMT 31 December 2017 and is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, eligible customers must enter their personal promotion code at checkout. The Discount will be applied at checkout online. The Offer cannot be combined with any other promotion. The Discount will not be applied to purchases of Eligible Products made by BOC customers that have independently agreed prices for those Eligible Products. For information on BOC's shipping and delivery terms click here . BOC reserves the right not to apply discount where it suspects fraudulent use. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC reserves the right to withdraw or amend the Offer at any time, including in the event of fraudulent behaviour. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. ]

[ Support page Help & Support FAQs Getting Started My Account Delivery & Collection Orders Payments & Charges Returns & Refunds Mobile App Technical Contact Email us Telephone Numbers Store Finder FAQs Getting Started My Account Delivery & Collection Orders Payments & Charges Returer & Refunds Technical Contact Contact phone numbers and email Store finder FAQs Getting Started How do I open a new trading account with Linde as a new customer? How do I change my VAT display preferences? See more My Account How do I change or update my contact details? I've forgotten my password See more Delivery & Collection What are your delivery options and charges? How do I check the delivery status of my order? See more Orders How do I place an order for collection-only for my empty cylinders online? See more Payments What are my payment terms? See more Returns & Refunds What is your refund policy? How do I return an order? See more Mobile App Can I use Linde online shop on any device? Is there a Mobile App available for Linde online shop? See more Technical Is my personal data safe? How do you use cookies on this site? See more Popular Questions How can I download an invoice? What are your delivery options and charges? How do I change or update my contact details? Why can't I place any orders? How can I return faulty items/cylinders? Contact Telephone Numbers See more ]

[ Kakor Policy Legal Statements Terms of Sale Website Terms of Use Cookies Policy What is covered in this policy: What are cookies? Cookies used on BOC websites Application session cookies Marketing pop up banner Flash cookies Google Google Analytics YouTube Webtrends dotMailer LogMein BoldChat Cookie classification Strictly necessary Performance Functionality Targeting How to manage your cookies   What are cookies? Cookies are small computer files, typically containing letters and numbers that are created through web browsers. Cookies are used as a form of digital memory to remember bits of information about a user's visits to and use of web pages. They are mostly intended to enhance the user's web experience by recording preferences and settings, to keep track of shopping cart contents and to customise content and advertising to users' tastes. For further information visit www.aboutcookies.org or www.allaboutcookies.org . Cookies used on BOC websites The site works best if you have cookies enabled. The following are cookies you may come across on this site: Application's Session Cookies Without a cookie (or a similar solution), a web server cannot distinguish between different users, or determine any relationship between sequential page visits made by the same user. For this reason, application's session cookies are used to differentiate one user from another and to pass information from page to page during a single user's website session. Application's session cookies are temporary and are erased when you close your browser at the end of your surfing session. Marketing Pop Up Banner Our website uses a cookie to prevent the marketing pop up banner from re-appearing more than one time on the homepage for a given period of time. If you disable the cookie on your browser, you will receive the pop up banner every time you browse to our website's homepage. Flash cookies (also known as local share objects) Our website uses the Adobe Flash Player to deliver a rich media experience through its interactive tools and videos available on content pages throughout the site. Flash cookies are used in the same way as other cookies – to store information you provide in terms of settings or preferences. These provide additional features to improve your experience. To remove or disable a Flash cookie, visit the Flash Player security and privacy section on the Adobe website. Google Our website uses cookies for Search (Google Custom Search) and Store finder (Google Maps) functionalities. The cookie records unique identifiers given to your computer which provides usage analysis. Data is only used in aggregate. View Google's privacy policy. (a). Google Analytics Our website uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. This data enables us to understand: Which pages people visit on the site Which internet browsers are being used What is popular Which interactive tools are used DoubleClick cookie Our website uses the DoubleClick cookie. The cookie is used for user demographics and interests reporting within Google Analytics. We may use this for the purposes of display advertising. The data collected via this cookie is only used within Google Analytics and cannot be matched with any personally identifiable information. You can opt out of being tracked by Google Analytics on Your Computer here. YouTube A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared. Webtrends Our website uses Webtrends cookies to record information about which pages you have landed on and how you have navigated through the site. This data enables us to understand: Which pages people visit on the site Which internet browsers are being used What is popular Which interactive tools are used For more information read Webtrends' privacy policy . You can opt out of being tracked by Webtrends on Your Computer here. dotMailer Our website uses dotMailer ROI cookies to record information about which pages you have landed on and how you have navigated through the site following a link clicked within an email campaign you are sent from the dotMailer platform. This data enables us to understand: Which pages people visit on the site Which internet browsers are being used Where you go on the site following a link within a marketing email LogMein BoldChat This website uses a live chat service provided by LogMein BoldChat. BoldChat makes use of the following cookies (only Performance and Functional types). None of these cookies is strictly necessary for the Chat feature to work. This data enables us to: Identify the specific Visit for aggregated reporting Identify the specific Visitor for Chat, Visit and Conversion Reporting Improve accuracy of Page Views Tracking Identify the Chat for aggregated reporting BoldChat cookies track the actions associated with a visitor's Chat activity on this website. This data is: Suppressible by the visitor who limits browser cookies; Used to enable logging disclosed behaviour by a visitor who does not suppress their cookies through their visits on this website (aggregated performance/analytics reporting, chat, visit, conversion history individual reporting). Not available between customers. Protected by the BoldChat secure infrastructure.   Cookie Classification BOC has classified the use of cookies into the following four categories: Strictly necessary Performance Functionality Targeting The cookies that are used have been allocated into each of these categories: Strictly necessary 'Strictly necessary' cookies are used when the storage of, or access to, information is essential to provide a service requested by a visitor to our website. Here is a list of the Application session cookies that we have defined as 'strictly necessary': WC_ACTIVEPOINTER WC_AUTHENTICATION_ID WC_GENERIC_ACTIVITYDATA WC_SESSION_ESTABLISHED WC_USERACTIVITY_ID WC_timeoffset WC_PERSISTENT JSESSIONID tcm%3A410-143367 BCSI-CS WC_USERACTIVITY_-1002   Performance 'Performance' cookies collect information about how you use our website e.g. which pages you visit. This data is only used in aggregate and helps us to improve how our website works. Here is a list of cookies that we have defined as 'performance' cookies: __utma __utmb __utmc __utmt __utmz _ga _gali _gat ACOOKIE WEBTRENDS_ID WT_FPC VISITOR_INFO1_LIVE use_hitbox BIGipServerRD_010_POOL_STD_1 dm_i _bcvm_vid_XXXXXX _bcvm_vrid_XXXXXX bc_pv_end bv-visit-id bv-visitor-id _bc_curl _url_cid   Functionality 'Functionality' cookies are used to provide services or to remember settings to improve your visit to our website. Here is a list of cookies that we have defined as 'functionality' cookies: PriceMode REFERRER searchTermHistory Currency_code PREF lindePageCount lindeCookieStore bc_pv_end Patient _hjClosedSurveyInvites _hjDonePolls _hjMinimizedPolls _hjDoneTestersWidgets _hjMinimizedTestersWidgets _hjDoneSurveys is_returning   Targeting Targeting cookies can be used to deliver adverts more relevant to you and your interests and to collect information about your browsing habits and to keep track of how you use the shopping cart. Here is a list of cookies that we have defined as 'targeting' cookies: id tms_VisitorID tms_wsip How to manage your cookies Cookies are sent to your browser (whether you use Internet Explorer, Google Chrome, Safari or any other browser) by a website and then stored in the cookies directory of your device. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. To check and update your cookies settings, you will need to know what browser you are using and what version of it you have. You can usually find this out by opening the browser (just as though you were going to use the internet) and then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using. To find out how to allow, block, delete and manage the cookies on all standard web browsers, go to AboutCookies.org and select the browser and version you are using. You'll also find information about how to delete cookies from your computer. Privacy Policy Security Statement Accessibility Promotional Terms Welcome Offers Loyalty Offers Other Offers Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Promotional Terms Welcome Offers Loyalty Offers Other Offers What is covered in this policy: What are cookies? Cookies used on BOC websites Application session cookies Marketing pop up banner Flash cookies Google Google Analytics YouTube Webtrends dotMailer LogMein BoldChat Cookie classification Strictly necessary Performance Functionality Targeting How to manage your cookies   What are cookies? Cookies are small computer files, typically containing letters and numbers that are created through web browsers. Cookies are used as a form of digital memory to remember bits of information about a user's visits to and use of web pages. They are mostly intended to enhance the user's web experience by recording preferences and settings, to keep track of shopping cart contents and to customise content and advertising to users' tastes. For further information visit www.aboutcookies.org or www.allaboutcookies.org . Cookies used on BOC websites The site works best if you have cookies enabled. The following are cookies you may come across on this site: Application's Session Cookies Without a cookie (or a similar solution), a web server cannot distinguish between different users, or determine any relationship between sequential page visits made by the same user. For this reason, application's session cookies are used to differentiate one user from another and to pass information from page to page during a single user's website session. Application's session cookies are temporary and are erased when you close your browser at the end of your surfing session. Marketing Pop Up Banner Our website uses a cookie to prevent the marketing pop up banner from re-appearing more than one time on the homepage for a given period of time. If you disable the cookie on your browser, you will receive the pop up banner every time you browse to our website's homepage. Flash cookies (also known as local share objects) Our website uses the Adobe Flash Player to deliver a rich media experience through its interactive tools and videos available on content pages throughout the site. Flash cookies are used in the same way as other cookies – to store information you provide in terms of settings or preferences. These provide additional features to improve your experience. To remove or disable a Flash cookie, visit the Flash Player security and privacy section on the Adobe website. Google Our website uses cookies for Search (Google Custom Search) and Store finder (Google Maps) functionalities. The cookie records unique identifiers given to your computer which provides usage analysis. Data is only used in aggregate. View Google's privacy policy. (a). Google Analytics Our website uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. This data enables us to understand: Which pages people visit on the site Which internet browsers are being used What is popular Which interactive tools are used DoubleClick cookie Our website uses the DoubleClick cookie. The cookie is used for user demographics and interests reporting within Google Analytics. We may use this for the purposes of display advertising. The data collected via this cookie is only used within Google Analytics and cannot be matched with any personally identifiable information. You can opt out of being tracked by Google Analytics on Your Computer here. YouTube A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared. Webtrends Our website uses Webtrends cookies to record information about which pages you have landed on and how you have navigated through the site. This data enables us to understand: Which pages people visit on the site Which internet browsers are being used What is popular Which interactive tools are used For more information read Webtrends' privacy policy . You can opt out of being tracked by Webtrends on Your Computer here. dotMailer Our website uses dotMailer ROI cookies to record information about which pages you have landed on and how you have navigated through the site following a link clicked within an email campaign you are sent from the dotMailer platform. This data enables us to understand: Which pages people visit on the site Which internet browsers are being used Where you go on the site following a link within a marketing email LogMein BoldChat This website uses a live chat service provided by LogMein BoldChat. BoldChat makes use of the following cookies (only Performance and Functional types). None of these cookies is strictly necessary for the Chat feature to work. This data enables us to: Identify the specific Visit for aggregated reporting Identify the specific Visitor for Chat, Visit and Conversion Reporting Improve accuracy of Page Views Tracking Identify the Chat for aggregated reporting BoldChat cookies track the actions associated with a visitor's Chat activity on this website. This data is: Suppressible by the visitor who limits browser cookies; Used to enable logging disclosed behaviour by a visitor who does not suppress their cookies through their visits on this website (aggregated performance/analytics reporting, chat, visit, conversion history individual reporting). Not available between customers. Protected by the BoldChat secure infrastructure.   Cookie Classification BOC has classified the use of cookies into the following four categories: Strictly necessary Performance Functionality Targeting The cookies that are used have been allocated into each of these categories: Strictly necessary 'Strictly necessary' cookies are used when the storage of, or access to, information is essential to provide a service requested by a visitor to our website. Here is a list of the Application session cookies that we have defined as 'strictly necessary': WC_ACTIVEPOINTER WC_AUTHENTICATION_ID WC_GENERIC_ACTIVITYDATA WC_SESSION_ESTABLISHED WC_USERACTIVITY_ID WC_timeoffset WC_PERSISTENT JSESSIONID tcm%3A410-143367 BCSI-CS WC_USERACTIVITY_-1002   Performance 'Performance' cookies collect information about how you use our website e.g. which pages you visit. This data is only used in aggregate and helps us to improve how our website works. Here is a list of cookies that we have defined as 'performance' cookies: __utma __utmb __utmc __utmt __utmz _ga _gali _gat ACOOKIE WEBTRENDS_ID WT_FPC VISITOR_INFO1_LIVE use_hitbox BIGipServerRD_010_POOL_STD_1 dm_i _bcvm_vid_XXXXXX _bcvm_vrid_XXXXXX bc_pv_end bv-visit-id bv-visitor-id _bc_curl _url_cid   Functionality 'Functionality' cookies are used to provide services or to remember settings to improve your visit to our website. Here is a list of cookies that we have defined as 'functionality' cookies: PriceMode REFERRER searchTermHistory Currency_code PREF lindePageCount lindeCookieStore bc_pv_end Patient _hjClosedSurveyInvites _hjDonePolls _hjMinimizedPolls _hjDoneTestersWidgets _hjMinimizedTestersWidgets _hjDoneSurveys is_returning   Targeting Targeting cookies can be used to deliver adverts more relevant to you and your interests and to collect information about your browsing habits and to keep track of how you use the shopping cart. Here is a list of cookies that we have defined as 'targeting' cookies: id tms_VisitorID tms_wsip How to manage your cookies Cookies are sent to your browser (whether you use Internet Explorer, Google Chrome, Safari or any other browser) by a website and then stored in the cookies directory of your device. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. To check and update your cookies settings, you will need to know what browser you are using and what version of it you have. You can usually find this out by opening the browser (just as though you were going to use the internet) and then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using. To find out how to allow, block, delete and manage the cookies on all standard web browsers, go to AboutCookies.org and select the browser and version you are using. You'll also find information about how to delete cookies from your computer. ]

[ Promotional Terms på svenska Promotional Terms Welcome Offers Loyalty Offers Other Offers Loyalty Offers Online multiple use New Year 5% discount for selected BOC customers Online single use 5% discount for selected BOC Healthcare customers Online multiple use New Year 5% discount for selected BOC customers BOC Limited (BOC) is offering a 5% price discount via use of a valid promotional code (the Discount), on orders placed by existing BOC customers (the Eligible Customers) ordering BOC products (including gases) available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of healthcare gases, healthcare products, Sureserve products, delivery charges and the rental of gas cylinders. The Offer is only available on Eligible Products listed online at www.boconlineshop.co.uk. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is available in the UK (online only) from BOC at www.boconlineshop.co.uk on and from 00:00 GMT 1 January 2017 until and including 23:59 GMT 31 March 2017 at the latest. BOC in no way guarantees that the Offer will run for the full three month period and reserves the right to withdraw or amend the Offer at any time for any reason. The Offer is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may be used more than once during the Offer period on subsequent purchases of Eligible Products. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to the selected Eligible Customers in the letter sent by BOC informing the Eligible Customers of BOC’s price increases for 2017. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here . BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Online single use 5% discount for selected BOC Healthcare customers BOC Limited (BOC) is offering a 5% price discount via use of a valid promotional code (the Discount), on orders placed by existing BOC customers (the Eligible Customers) ordering BOC Healthcare gases and Healthcare equipment available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of all other products and gases available for purchase from BOC. The Offer is only available on Eligible Products listed online at www.boconlineshop.co.uk. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is available in the UK (online only) from BOC at www.boconlineshop.co.uk on and from 00:00 GMT 1 March 2017 until and including 23:59 GMT 31 May 2017 at the latest. BOC in no way guarantees that the Offer will run for the full three month period and reserves the right to withdraw or amend the Offer at any time for any reason. The Offer is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may only be used once during the Offer period on the purchase of Eligible Products. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to the selected Eligible Customers in the letter sent by BOC informing the Eligible Customers of BOC’s price increases for 2017. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here. BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here. BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Statement Promotional Terms Welcome Offers Loyalty Offers Other Offers Loyalty Offers Online multiple use New Year 5% discount for selected BOC customers Online single use 5% discount for selected BOC Healthcare customers Online multiple use New Year 5% discount for selected BOC customers BOC Limited (BOC) is offering a 5% price discount via use of a valid promotional code (the Discount), on orders placed by existing BOC customers (the Eligible Customers) ordering BOC products (including gases) available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of healthcare gases, healthcare products, Sureserve products, delivery charges and the rental of gas cylinders. The Offer is only available on Eligible Products listed online at www.boconlineshop.co.uk. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is available in the UK (online only) from BOC at www.boconlineshop.co.uk on and from 00:00 GMT 1 January 2017 until and including 23:59 GMT 31 March 2017 at the latest. BOC in no way guarantees that the Offer will run for the full three month period and reserves the right to withdraw or amend the Offer at any time for any reason. The Offer is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may be used more than once during the Offer period on subsequent purchases of Eligible Products. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to the selected Eligible Customers in the letter sent by BOC informing the Eligible Customers of BOC’s price increases for 2017. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here . BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here . BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Online single use 5% discount for selected BOC Healthcare customers BOC Limited (BOC) is offering a 5% price discount via use of a valid promotional code (the Discount), on orders placed by existing BOC customers (the Eligible Customers) ordering BOC Healthcare gases and Healthcare equipment available for purchase online (the Eligible Products) (the Offer). The Offer excludes the purchase of all other products and gases available for purchase from BOC. The Offer is only available on Eligible Products listed online at www.boconlineshop.co.uk. The Discount will only apply to orders up to £750. For orders made over £750 the Discount will only be applied to the first £750 of that order. The Offer is available in the UK (online only) from BOC at www.boconlineshop.co.uk on and from 00:00 GMT 1 March 2017 until and including 23:59 GMT 31 May 2017 at the latest. BOC in no way guarantees that the Offer will run for the full three month period and reserves the right to withdraw or amend the Offer at any time for any reason. The Offer is subject to stock and availability. The Offer is not available at any BOC stores or outlets. To redeem the Offer online, an Eligible Customer must enter the promotional code at checkout (the Code). The Discount will be applied at checkout online. The Code may only be used once during the Offer period on the purchase of Eligible Products. The Offer cannot be combined with any other promotion. The online order can be amended or cancelled by contacting the BOC Customer Services Centre on 0800 111 333. When amending the order via telephone, BOC reserves the right to withdraw the Discount, as the purchase is no longer being made online. BOC will make the promotional Code available to the selected Eligible Customers in the letter sent by BOC informing the Eligible Customers of BOC’s price increases for 2017. To redeem the Offer, the Eligible Customer must (at the time of purchase of Eligible Products online) enter the Code at the online checkout, at which point the Discount will be applied. The Discount will only be applied to the price of the Eligible Products being purchased and will not be applied to any other costs or charges payable, such as the rental of cylinders, shipping and delivery charges. Deliveries will be made to recognised UK addresses only. For information on BOC's shipping and delivery terms click here. BOC reserves the right not to apply the Discount for any reason. The Discount is not valid for cash or cash equivalent. No adjustments on previous purchases permitted. BOC does not accept responsibility for network, computer, hardware or software failure of any kind which may affect the sending, receipt or processing of a customer's order. The Offer is subject to these promotional terms and conditions and also BOC's general conditions of sale, a copy of which can be found here. BOC reserves the right to amend these promotional terms and conditions and its general terms and conditions at any time. If any clause of these promotional terms and conditions should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these promotional terms and conditions and the remaining clauses shall survive and remain in full force and effect. These terms and conditions shall be governed by and construed in accordance with English law and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. ]

[ Hjälp & Support FAQs Kom igång Mitt konto Frakt & leverans Beställningar Betalningar Returer & återbetalning Mobilapp Tekniska frågor Kontakt Eposta oss Telefonnummer Hitta försäljningsställe FAQs Kom igång Mitt konto Frakt & leverans Beställningar Betalningar Returer & återbetalning Mobilapp Tekniska frågor Kontakt Eposta oss Kontakt telefonnummer Hitta försäljningsställe FAQs Kom igång Hur öppnar jag ett nytt konto hos AGA som ny kund? Hur ändrar jag mina inställningar för moms? Läs mer Mitt konto Hur ändrar jag mina kontaktuppgifter? Jag har glömt mitt lösenord? Läs mer Frakt & Leverans Vilka är era leveransvillkor och avgifter? Hur ser jag leveransstatusen för min order? Läs mer Beställningar Hur lägger jag en beställning för hämtning av mina tomma flaskor online? Läs mer Betalningar Vilka är mina betalningsvillkor? Varför måste jag betala hyra för mina flaskor? Läs mer Returer & återbetalning Hur ser er reklamationspolicy ut? Hur returnerar jag en beställning? Läs mer Mobilapp Kan jag använda AGA online shop på olika enheter? Finns det en mobilapp tillgänglig för Linde Healthcare online shop? Läs mer Tekniska frågor Är mina personuppgifter säkra? Hur använder ni cookies? Läs mer Kan du inte hitta vad du behöver? Skicka ett epost meddelande Populära frågor Hur kan jag ladda ner en faktura? Vilka är era leveransvillkor och avgifter? Hur ändrar jag mina kontaktuppgifter? Varför kan jag inte beställa? Hur kan jag returnera felaktiga produkter? Kontakt Eposta oss Läs mer Telefonnummer Läs mer Hitta försäljningsställe Läs mer ]

[ Dataskydd Principer för dataskydd Tack för att du besöker AGAs webbplats och för ditt intresse för vår verksamhet och våra produkter. Vi tar uppdraget att skydda dina personuppgifter på allvar och det bygger på ömsesidigt samarbete. Det är av största vikt för oss att skydda din personliga integritet. Därför kan du vara säker på att vi följer lagstadgade bestämmelser om dataskydd. Våra anställda måste hantera all information konfidentiellt och de får regelbundet utbildning i dataskydd och datasäkerhet. I avsnitten nedan förklarar vi hur vi skyddar dina uppgifter och vad det innebär för dig när du använder vårt bidrag online. Åtkomstuppgifter När våra internetsidor anropas får AGA tillgång till uppgifter som lagras för att skydda webbplatsen och som hjälper till med identifiering. Dessa uppgifter omfattar: – namnet på din internetleverantör – landet varifrån du gick in på webbplatsen – webbplatsen som har dirigerat dig till vår webbplats - sökordet du använde, om du har kommit till webbplatsen via en sökmotor – vilken av AGAs webbplatser du besökt – användarverktyget (webbläsare, operativsystem) som användes för att gå in på webbplatsen – filer som du har hämtat från vår webbplats (t ex PDF eller Word-dokument) – hur länge du var inne på webbplatsen – datum och tidpunkt då du besökte webbplatsen Dessa uppgifter analyseras så att vi kan sätta oss in i och utvärdera användarens beteende. Vi använder inte personuppgifter i denna process. Personuppgifter Personuppgifter är information som används uttryckligen för att fastställa din identitet. Detta innefattar information om ditt namn och din postadress eller e-postadress. Den enda gången vi sparar personuppgifter med dina åtkomstuppgifter är om du ger oss informationen frivilligt, t ex i samband med registrering, en enkät, en prisutlottning, en kontaktfråga, registrering för ett nyhetsbrev eller för att göra en beställning online. Personuppgifterna används endast i den utsträckning som är nödvändig och endast för syften som tillåts enligt lag för vilka du har gett ditt medgivande. För att säkerställa en säker överföring av dina uppgifter används kryptering i säkra miljöer. Detta innebär att kommunikationen mellan din webbläsare och vårt ordersystem, till exempel, inte kan läsas av andra på internet. Alla uppgifter lagras på särskilt skyddade servrar som ägs av The Linde Group i Tyskland. Överföring av personuppgifter till tredje man AGA tillhandahåller en del av sina tjänster tillsammans med utvalda samarbetspartner. Dessa samarbetspartner är föremål för samma strikta lagar om dataskydd som vi och är en del av dataskyddskonceptet i vårt företag. Personuppgifter överförs endast: – när uppgifter relaterade till beställningar behandlas, som onlinebeställningar; och – i enskilda fall när du tidigare har gett ditt medgivande. Ytterligare information – som frivilligt lämnad information om dina främsta intresseområden – skickas inte vidare till tredje man. Personuppgifter lämnas endast till statliga institutioner och myndigheter i enlighet med lagstadgade eller juridiska förpliktelser. Rätt till återkallande Om du skriftligen kräver att AGA eller ansvarig representant ska ändra, upphöra att använda eller radera dina personuppgifter kommer vi att göra det omedelbart. Om du är registrerad som användare erbjuder vi dig även möjlighet till att se uppgifterna och radera eller ändra dem, enligt önskemål. Cookies Cookies är små textfiler som används av många webbplatser runt om i världen. Cookies skapas under ditt besök på webbplatsen och sparas på din hårddisk av vår server. Våra cookies innehåller ingen information om specifika individer. Dessutom kan de cookies som sparas på din hårddisk endast läsas av oss och inte av någon extern webbplats. De flesta webbläsare är inställda att automatiskt acceptera cookies. Om du inte vill dra nytta av fördelarna med cookies kan du avaktivera den funktionen i din webbläsare. Du kan även se vår webbplats utan cookies. Däremot kommer detta att begränsa användningen av vissa funktioner. Övrigt aktivt innehåll (t ex Javascript, ActiveX) Javascript, ActiveX och andra kontrollfunktioner för webbplatser och skriptspråk som innehåller verkställande funktioner kan avaktiveras när som helst av säkerhetsskäl med hjälp av din webbläsare. Våra webbplatser kan användas utan Javascript. Länkar AGAs webbplatser kan innehålla länkar till andra webbplatser. Trots att vi gör allt vi kan för att kontrollera dessa direktlänkar tar AGA inget ansvar för innehållet på dessa webbplatser till vilka vi länkar; inte heller ansvarar AGA för innehållet på webbplatserna som länkar till vår webbplats. Begränsningar AGA förbehåller sig rätten att när som helst ändra dessa riktlinjer för dataskydd i enlighet med bestämmelserna i dataskyddslagen. ]

[ Getting Started FAQs Getting Started Questions About Getting Started Do I need to have a Linde account to purchase online? How do I register for the Linde Shop and My Account access? How do I purchase gas online? What format should my password be? How do I change my VAT display preferences? Questions About Opening A New Account How do I open an account with Linde as an existing customer? How do I open an account with Linde as a new customer? 1. Do I need to have a Linde account to purchase online? If you are a new Linde customer you will need to register for a Linde account, or if you are an existing customer you simply need to activate your online account to be able to purchase. By registering you will be able to place your gas and equipment orders online. You will also be able to view your cylinder holdings, invoices and orders.If you are a new Linde customer you will need to register for an new Linde account, customer number, and you will get immediate access to the Linde online shop. 2. How do I register for the Linde online shop and My Account access? To register for the Linde online shop , please click on the Sign My Account link on the home page of the shop.If you are already a Linde Customer, you will need a recent paper copy of a delivery note or invoice number to make your registration. If you are not currently an Linde customer, you will need to complete the online account opening section to set up an online account. 3. How do I purchase gas online? To purchase gas online, you must have an online account as this is not possible through Guest Checkout. For existing Linde account customers, you can register for the Linde Shop. If you are a new customer you will need to set up an online account. 4. What format should my password be? Passwords need to be at least 8 characters and must follow these rules: • Your password is case sensitive • You should include at least 1 letter and number • Minimum of 3 consecutive letters or numbers • Your password cannot be the same as your username • Your password cannot have been used previously • Your password will not expire however is managed by you through your account profile 5. How do I change my VAT display preferences? The Linde online shop can display prices either including or excluding VAT depending on your preference. To change the VAT setting you can click the VAT inc. / excl. toggle at the top right hand corner of the web page. Questions About Opening A New Account 1. How do I open an account with Linde as an existing customer? a) Go to Linde Webshop online and if you are looking to register as a new user click “My Account” to register. b) Then click “Register” for “New User” c) Select “Register existing customer” Select "Linde Delivery Note” or "Linde Invoice” e) Fill in all the mandatory fields to find your account and click “Find My Account” e) f) Fill in and check all personal details and click “Open Linde Trading Account” Questions About Opening A New Account 2. How do I open an account with Linde as a new customer? a) Go to Linde Webshop online and if you are looking to register as a new user click “My Account” to register. b) Then click “Register” for “New User” c) Select “New to Linde” and click “Open new Linde Account” d) Select account type “Individual/Business” e) Fill in all the mandatory fields for Personal Details and click “Open Linde Trading Account” e) f) You get immediate access to your account and can place order. My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Mobile App Technical Contact Email us Telephone Numbers Store Finder FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Technical Contact Contact Telephone Numbers Questions About Getting Started Do I need to have a Linde account to purchase online? How do I register for the Linde Shop and My Account access? How do I purchase gas online? What format should my password be? How do I change my VAT display preferences? Questions About Opening A New Account How do I open an account with Linde as an existing customer? How do I open an account with Linde as a new customer? 1. Do I need to have a Linde account to purchase online? If you are a new Linde customer you will need to register for a Linde account, or if you are an existing customer you simply need to activate your online account to be able to purchase. By registering you will be able to place your gas and equipment orders online. You will also be able to view your cylinder holdings, invoices and orders. If you are a new Linde customer you will need to register for an new Linde account, customer number, and you will get immediate access to the Linde online shop. 2. How do I register for the Linde Shop and get access to My Account? To register for the Linde online shop , please click on the sign In/Registration icon on the right top of the page of the shop. If you are already a Linde Customer, you will need a recent paper copy of a delivery note or invoice number to make your registration. If you are not a Linde customer, you will need to contact customer service on +354 577 3000, place the first order with a help of our customer service, after you receive the first invoice, you can come back to online shop and register. Please have your customer number and invoice number at hand. 3. How do I purchase gas online? To purchase gas online, you must have an online account. For existing Linde account customers, you can register for the Linde online shop. If you are not a Linde customer, you will need to contact customer service on +354 577 3000, place the first order with a help of our customer service, after you receive the first invoice, you can come back to online shop and register. Please have your customer number and invoice number at hand. After registration/Sign In, you can place an order. Order can be placed by: • Browsing the catalog • Going to "my account" - order history/invoices/recently ordered, • Clicking on "Re-order" button on the right top of the page. Choose the desired quantity and size, place your products in cart and checkout. 4. What format should my password be? Passwords need to be at least 8 characters and must follow these rules: • Your password is case sensitive • You should include at least 1 letter and number • Minimum of 3 consecutive letters or numbers • Your password cannot be the same as your username • Your password cannot have been used previously • Your password will not expire however is managed by you through your account profile 5. How do I change my VAT display preferences? The Linde online shop can display prices either including or excluding VAT depending on your preference. To change the VAT setting you can click the VAT inc. / excl. toggle at the top right hand corner of the web page. Questions About Opening A New Account 1. How do I open an account with Linde as an existing customer? a) Go to Linde Webshop online and if you are looking to register as a new user click “Sign In/Register" button on right top of the page to register. b) Then click “Register” c) Select “Register existing customer” d) Select “Linde Delivery Note” or “Linde Invoice” e) Fill in all the mandatory fields to find your account and click “Find My Account” f) Fill in and check all personal details and click “Open Linde Account” 2. How do I open an account with Linde as a new customer? If you are not a Linde customer, you will need to contact customer service on +354 577 3000, place the first order with a help of our customer service, after you receive the first invoice, you can come back to online shop and register. Please have your customer number and invoice number at hand. ]

[ Technical FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Mobile App Technical Questions About Technical Is my personal data safe? How do you use cookies on this site? 1. Is my personal data safe? We take the protection of your private data seriously and rely on mutual collaboration. The protection of your privacy is of the utmost importance to us. Therefore, you can rest assured that we comply with statutory provisions for data protection. 2. How do you use cookies on this site? Cookies are small text files that are used by many websites throughout the world. Cookies are created during your visit to our website and are placed on your hard drive by our servers. Our cookies contain no information about specific individuals. Moreover, cookies placed by our servers can only be read again by us and not by any external website Contact Email us Telephone Numbers Store Finder FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Technical Contact Contact Telephone Numbers Questions About Technical Is my personal data safe? How do you use cookies on this site? 1. Is my personal data safe? We take the protection of your private data seriously and rely on mutual collaboration. The protection of your privacy is of the utmost importance to us. Therefore, you can rest assured that we comply with statutory provisions for data protection. Our employees are obligated to treat all information confidentially and they receive regular training in the areas of data protection and data security. In the sections below, we would like to briefly explain how we protect your data and what it means for you when you make use of our online contribution. Read more... 2. How do you use cookies on this site? Cookies are small text files that are used by many websites throughout the world. Cookies are created during your visit to our website and are placed on your hard drive by our servers. Our cookies contain no information about specific individuals. Moreover, cookies placed by our servers can only be read again by us and not by any external website. ]

[ Accessibility Statement på svenska Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility BOC is committed to taking all reasonable steps to ensure that material published on our web site is accessible to all users, including people with disabilities. Accessibility standards of our pages. All content appearing on the BOConline.co.uk site has been developed to conform to the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines version 1.0 (WCAG 1.0).   We  are working towards a minimum level of Double-A conformance to WCAG 1.0. We acknowledge that we currently use deprecated features which means that the page coding does not validate against the specified document type. However testing with users has shown that this is not detrimental to real-life accessibility. All new content on BOConline.co.uk will be developed to the same standard. View the Web Content Accessibility Guidelines version 1.0 Difficulties with accessing content on the BOConline.co.uk site? If you have difficulties accessing pages on this site please contact us and we will be happy to supply the information in an alternative form. Accessibility features Some key accessibility features are described below for those who may wish to take advantage of them. More information on making our pages easier to use by making changes to your browser, computer, keyboard and mouse settings can be found at the My Web My Way site provided by BBC. This includes information for uses of PC Windows, Apple Mac and Linux operating systems. Visit the My Web My Way site provided by the BBC Navigation We've made navigation links consistent between pages throughout the site. The site is also fully accessible using only the keyboard and can be navigated with scripting disabled. Skip navigation link A 'skip to page contents' link is provided on each page that will enable users of browsers such as screen readers to jump directly to the main content on the page, avoiding all of the standard navigation links. Images All images that provide information have appropriate alternative text such that the information is available to people who cannot see the images. Images that are provided for decoration are provided as either background images or have NULL (empty quote marks) alternative text. Site map A site map  is provided to assist with navigation. Text size and style Pages are built in such a way that all pages should display correctly and legibly if you make changes to 'Text Size' within your browser's 'View' settings. Use of data tables Simple tables are used for presenting key data. The row and column headings for the data tables are identified (using TH) making their use easier for screen reader users. Layout using Cascading Style Sheets Styling and layout has been achieved using Cascading Style Sheets (CSS). The site will still be usable if CSS is disabled. Disabling of CSS will result in a well structured single column page that will be styled according to the default settings of your browser. Pop-up windows Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you've just navigated from in the background. Standards compliance We have strived to ensure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG). Promotional Terms Welcome Offers Loyalty Offers Other Offers Legal Statements Terms of Sale Website Terms of Use Cookies Policy Privacy Policy Security Statement Accessibility Promotional Terms Welcome Offers Loyalty Offers Other Offers BOC is committed to taking all reasonable steps to ensure that material published on our web site is accessible to all users, including people with disabilities. Accessibility standards of our pages. All content appearing on the BOConline.co.uk site has been developed to conform to the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines version 1.0 (WCAG 1.0).   We  are working towards a minimum level of Double-A conformance to WCAG 1.0. We acknowledge that we currently use deprecated features which means that the page coding does not validate against the specified document type. However testing with users has shown that this is not detrimental to real-life accessibility. All new content on BOConline.co.uk will be developed to the same standard. View the Web Content Accessibility Guidelines version 1.0 Difficulties with accessing content on the BOConline.co.uk site? If you have difficulties accessing pages on this site please contact us and we will be happy to supply the information in an alternative form. Accessibility features Some key accessibility features are described below for those who may wish to take advantage of them. More information on making our pages easier to use by making changes to your browser, computer, keyboard and mouse settings can be found at the My Web My Way site provided by BBC. This includes information for uses of PC Windows, Apple Mac and Linux operating systems. Visit the My Web My Way site provided by the BBC Navigation We've made navigation links consistent between pages throughout the site. The site is also fully accessible using only the keyboard and can be navigated with scripting disabled. Skip navigation link A 'skip to page contents' link is provided on each page that will enable users of browsers such as screen readers to jump directly to the main content on the page, avoiding all of the standard navigation links. Images All images that provide information have appropriate alternative text such that the information is available to people who cannot see the images. Images that are provided for decoration are provided as either background images or have NULL (empty quote marks) alternative text. Site map A site map is provided to assist with navigation. Text size and style Pages are built in such a way that all pages should display correctly and legibly if you make changes to 'Text Size' within your browser's 'View' settings. Use of data tables Simple tables are used for presenting key data. The row and column headings for the data tables are identified (using TH) making their use easier for screen reader users. Layout using Cascading Style Sheets Styling and layout has been achieved using Cascading Style Sheets (CSS). The site will still be usable if CSS is disabled. Disabling of CSS will result in a well structured single column page that will be styled according to the default settings of your browser. Pop-up windows Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you've just navigated from in the background. Standards compliance We have strived to ensure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG). ]

[ Användarvillkor AGA's allmänna villkor för internettjänster. Klicka på bilden för att läsa villkoren. ]

[ Kontakt telefonnummer Kom igång Mitt konto Frakt & leveranser Beställningar Betalningar Returer & återbetalning Mobile App Contact Email us Kontakt telefonnummer För kundfrågor 019 - 27 61 27 Eller fyll i vårt kontaktformulär och vi återkommer så snart som möjligt. Allmänna frågor Kontakta vår kundservice för allmän support. 08- 731 18 00 Beställningar Kontakt för orderfrågor. 08- 731 18 00 Store Finder FAQs Kom igång Mitt konto Frakt & leveranser Orders Betalningar Returer & återbetalningar Mobile App Technical Kontakt Eposta oss Kontakt telefonnummer Hitta försäljningsställe För kundservicefrågor ring 08- 731 18 00, tillgängligt 8 - 16 måndag till fredag.. Alternativt använd vårt kontaktformulär så återkommer vi så fort som möjligt. Allmänna frågor Kontakta vår kundservice för allmänna frågor. 08- 731 18 00 Beställningar Kontakt angående orderfrågor 08- 731 18 00 ]

[ Kommer snart Tyvärr, men du har lyckats nå en plats som inte är riktigt färdig än och som vi jobbar med. Snart kommer du se resultatet! Följ oss och vi hoppas verkligen att du gillar våra nya onlinetjänster Linde Healthcare Online Shop team ]

[ contact Contact telephone numbers Getting Started My Account Delivery & Collection Orders Payments & Charges Returns & Refunds class="glyphicon glyphicon-triangle-bottom"> Contact Email us Contact telephone numbers For customer service queries please call +354 577 3000, available 8am to 5pm Monday to Friday Order Contact if you want to order +354 577 3000 Order Industrial Gas Contact if you want to order sala.is@linde.com +354 577 3000 Order Specialgas Contact if you want to order sala.is@linde.com +354 577 3000 Order Sparkling Contact if you want to order sala.is@linde.com +354 577 3000 Order Equipment Contact if you want to order sala.is@linde.com +354 577 3000 Invoice questions Contact our customer services team for any general inquiries you need help with sala.is@linde.com +354 577 3000 FAQs Getting Started My Account Delivery & Collection Orders Payment & Charges Returns & Refunds Technical Contact Contact phone Numbers and emails For customer service queries please call +354 577 3000, available 8am to 4pm Monday to Friday Order Contact if you want to order +354 577 3000 Order Industrial Gas Contact if you want to order sala.is@linde.com +354 577 3000 Invoice questions Contact our customer services team for any general enquiries you need help with sala.is@linde.com +354 577 3000 Order equipment Contact our customer services team for any equipment related questions sala.is@linde.com +354 577 3000 Medical gases Questions about medical gases sala.is@linde.com +354 577 3030 ]